Ordering and delivery
Found a Guilly item you absolutely must have? Great!
Now select a color and/or size and click ‘add to cart’.
Of course you can keep shopping; you can always go back to your cart by clicking the ‘shopping bag icon’ at the top right.
Please note: items in your cart are not reserved.
Done shopping? Then it's time to complete your order. Click the ‘shopping bag icon’ at the top right to go to your Guilly's items. On the next screen you can still adjust the quantities if needed. Then click the ‘Continue to checkout’button. You will now land on the checkout page, where you can easily enter all your details on one page.
Please note: Once you have placed your order, you can no longer change it, because your order is processed immediately so you can receive it as quickly as possible.
1. WHAT ARE THE SHIPPING COSTS?
Guilly covers the shipping costs. So you pay no shipping costs.*
* You do have to pay the shipping costs to return your item yourself.
2. CAN I TRACK MY DELIVERY?
Yes, we ship all your items with tracking. You can follow your order via the order status page; you will receive the link by email as soon as your order has shipped.
It can sometimes take a while before the tracking status is available.
3. WHAT ARE THE DELIVERY TIMES?
Guilly aims to deliver products quickly. When you place an order on a business day before 3:00 p.m., we aim to process your order the same day. We ship many of our items directly through our suppliers. As a result, the average delivery time is 10 - 15 business days.
4. I'M NOT HOME DURING DELIVERY, WHAT NOW?
If your package cannot be delivered, it will wait for you for 7 days at a local pickup point. You will also receive a notification from the driver, which states the pickup location. After these 7 days, the carrier sends the shipment back to our warehouse.
5. WRONG ADDRESS
It is the customer's responsibility to make sure the shipping address provided is correct. We do our best to speed up processing and shipping, so there is always only a small window to correct an incorrect shipping address. Contact us immediately if you think you have entered the wrong shipping address.
6. LOST OR STOLEN PACKAGE
We are not responsible for lost or stolen packages. If your tracking shows that your package was delivered to your address but you have not received your order, please report it. 14 days after the stated delivery date, the carrier will start an investigation, and we will keep you informed until the investigation is complete.
Questions about your order
Do you have questions about your order? Take a look at the FAQ page. If your question isn't listed, feel free to contact us.